Make ups are unlimited per swim semester.

Notification for non-attendance MUST be provided within 4 hours through the Family Portal for a make up class to apply. This is to allow time for another family to book in. This generates a make-up class to be used at a later date.

Make-ups must be used before the end of the current swim semester or they will be forfeited. They are not refundable or exchangeable for cash or credit against any current or future swim season. You do not gain a make-up lesson when you cancel a make-up lesson.

It is your responsibility to find an available class through the parent portal. Any unused make up classes will be forfeited at the end of swim semester.  They are not refundable or exchangeable for cash or credit against any current or future swim season.

As to our philosophy it is teaching children water safety and learn to swim through fun.

We believe every child has the right to get the most out of their swimming class and expectations of behaviour and attitude will be expected by the teacher so the class can have fun and be rewarded with a game. Safety standards take precedence over everything and if a child is repeatedly making the lesson unsafe for them or others they will be sat on the side for a period of time before returning to the water (this is our last resort).

If this behaviour continues, they will be removed from their class for the rest of the lesson or we will ask the parent to come in and have a chat with their child.

Some children for a variety of reasons may not be able to cope with being in a group lesson. If we feel that your child may need a couple of private lessons before returning to a group lesson or continue in a private lesson then Sue or a member of the team will be communicating closely with you to get the best out of your child’s swimming lesson.

Once you have registered for a class an invoice will be generated and emailed to you.  Once you receive this you will have 14 days to pay in full (unless you have chosen to pay by direct debit or arranged otherwise).

If your invoice is not paid by the due date, your place in your chosen class will not be secure and it will be offered to another family as we have a waitlist for many of our classes.  If you are unable to pay your invoice in full by the due date, please contact admin to arrange a direct debit payment plan as this may be a better option.